To provide you with the best possible service, you can cancel your order at anytime prior to shipping. However, if your gift is en route or delivered, we will be unable to cancel the order.
Delivery by an FTD® Florist
If you selected a future date for delivery and would like to cancel your order, please fill out a cancellation form.
Delivery by FedEx® , UPS® or USPS®
If you selected Standard delivery for your gift, we can cancel your order up to five days prior to the delivery date.
If you selected 2-Day delivery for your gift, we can cancel your order up to four days prior to the delivery date.
If you selected Next Day, Morning delivery or Saturday delivery for your gift, we can cancel your order up to three days prior to the delivery date.
To provide you with the best possible service, you can return your order for replacement or refund.
Flowers & Perishable Products
If you have received a defective product, we will replace that product to your satisfaction. To receive replacement product, please call us at 1-800-SEND-FTD (1-800-736-3383).
Specialty gift items that are non-perishable may be returned for any reason, for a full refund (within 30 days of receipt of the item) provided the items are returned unopened with the original packing materials and documentation.
Please note that we can refund shipping fees only if the return is a result of our error. Otherwise, you will receive a full refund for the cost of the specialty gift item, but the original and return shipping fee will not be refunded. To return an item, please call us at 1-800-SEND-FTD (1-800-736-3383).
We'll notify you via e-mail of your refund once we have received and processed the returned gift item. You can expect a refund, in the same form of payment originally used for purchase, within seven to fourteen days of our receiving your return.
7 Day Satisfaction Guarantee
*Exceptions Apply: All discounts shown. Discounts and miles or points are not available on: (i) product customizations including vases or product add-ons, (ii) FTD Gold Membership fees, (iii) gift card purchases, (iv) service, delivery or shipping fees and applicable taxes, (v) special collections including Baccarat or other special collections designed by FTD, and (vi) all “Gifts” under $24.99 or products under $19.99. Discounts cannot be combined. Same day delivery is available in most locations if order is placed before 2pm in recipient's time zone. Free Shipping includes standard shipping only. Click here for more information on our delivery policies. Quantities may be limited. Offers may be subject to change without notice.
** Instructions to redeem free ink card will be emailed to the purchaser within 48 hours after purchase of a qualifying product and providing a valid email address. The Sincerely Ink Cards App must be downloaded to redeem free ink card. Limit one free card per customer. Offer available thru 10/16/15 and must be redeemed by 12/31/15.
WWW.FTD.CA website is designed and available for Canadian residents.