Substitutions may be necessary to ensure your
arrangement or specialty gift
is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.
In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color.
If the floral container shown online is not available, a similar container will be used.
For green and blooming plants, similar plants may be substituted of equal or greater value.
For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color.
If the plant container shown online is not available, a similar container will be used.
Specialty gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category.
To order by phone, call 1-800-SEND-FTD (1-800-736-3383)
7 Day Satisfaction Guarantee
*Exceptions Apply: All discounts shown. Discounts and miles or points are not available on: (i) product customizations including vases or product add-ons, (ii) FTD Gold Membership fees, (iii) gift card purchases, (iv) service, delivery or shipping fees and applicable taxes, (v) special collections including Baccarat or other special collections designed by FTD, and (vi) all “Gifts” under $24.99 or products under $19.99. Discounts cannot be combined. Same day delivery is available in most locations if order is placed before 2pm in recipient's time zone. Free Shipping includes standard shipping only. Click here for more information on our delivery policies. Quantities may be limited. Offers may be subject to change without notice.
WWW.FTD.CA website is designed and available for Canadian residents.