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Home > Customer Service

Customer Service

We're here when you need us.

Call:
7:00am - 11:59pm EST.
7 days a week
1-877-212-3610

Email:
Customer Service

Write:
FTD.com
Attn: Customer Service
3113 Woodcreek Drive
Downers Grove, IL
60515

How Can We Help You?

At FTD.com, your complete satisfaction is our top priority. See below for answers to many frequently asked questions. If you do not find your topic, please contact us.

ORDERS Change My Order Cancel My Order Shopping Made Easy Payment Options and Fees	DELIVERIES Check Order Status Delivery, Service, and Shipping Delivery Locations Recipient Unavailable? Deliveries with Alcohol	POLICIES Substitution Policy Delivery, Service, and Shipping Cancellation and Returns Security & Privacy Discount & Promotions

MY ACCOUNT Open a New Account Cancel My Account Forgot Your Password Reminders - Log In Reminders - FAQs Log In to My Account Unsubscribe From Email	EXPERT GUIDES & FAQs Jewelry Buyers Guide Card Security Code FAQs

IMPORTANT: NOT FIT FOR CONSUMPTION – Flowers and Plants are not fit for Consumption. Please keep them out of reach of children or animals.
WARNING: CHOKING HAZARD – Children under 8 years can choke or suffocate on uninflated or broken balloons. Adult supervision required. Keep uninflated balloons from children. Discard broken balloons at once.
WARNING: CHOKING HAZARD – Small parts not for children under 3 years.

CONTACT US

We're here for you 24 hours a day, 7 days a week.
1-877-212-3610
custserv@ftd.com

* Exceptions Apply: All discounts shown. Discounts and miles or points are not available on: (i) product customizations including vases or product add-ons, (ii) FTD Gold Membership fees, (iii) gift card purchases, (iv) service, delivery or shipping fees and applicable taxes, (v) special collections including Baccarat or other special collections designed by FTD, and (vi) all “Gifts” under $24.99 or products under $19.99. Discounts cannot be combined. Same day delivery is available in most locations if order is placed before 2pm in recipient's time zone. Free Shipping includes standard shipping only. Click here for more information on our delivery policies. Quantities may be limited. Offers may be subject to change without notice.

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