FTD.COM - Flowers and Gifts for Every Occasion
1-800-SEND FTD
| | MY ACCOUNT
WELCOME BACK | NOT ?| MY ACCOUNT|
5
WELCOME BACK | MY ACCOUNT| SIGN OUT


Cancellations
To provide you with the best possible service, you can cancel your order at anytime prior to shipping. However, if your gift is en route or delivered, we will be unable to cancel the order.

Delivery by an FTD® Florist
If you selected a future date for delivery and would like to cancel your order, please fill out a cancellation form.

Delivery by FedEx®, UPS® or USPS®

  • If you selected Standard delivery for your gift, we can cancel your order up to five days prior to the delivery date.
  • If you selected 2-Day delivery for your gift, we can cancel your order up to four days prior to the delivery date.
  • If you selected Next Day, Morning delivery or Saturday delivery for your gift, we can cancel your order up to three days prior to the delivery date.
  • To cancel your order, please fill out a cancellation form.

    Returns
    To provide you with the best possible service, you can return your order for replacement or refund.

    Flowers & Perishable Products
    If you have received a defective product, we will replace that product to your satisfaction. To receive replacement product, please call us at 1-800-SEND-FTD (1-800-736-3383).

    Specialty Gifts
    Specialty gift items that are non-perishable may be returned for any reason, for a full refund (within 30 days of receipt of the item) provided the items are returned unopened with the original packing materials and documentation.

    Please note that we can refund shipping fees only if the return is a result of our error. Otherwise, you will receive a full refund for the cost of the specialty gift item, but the original and return shipping fee will not be refunded. To return an item, please call us at 1-800-SEND-FTD (1-800-736-3383).

    We'll notify you via e-mail of your refund once we have received and processed the returned gift item. You can expect a refund, in the same form of payment originally used for purchase, within seven to fourteen days of our receiving your return.



         HACKER SAFE certified sites prevent over 99.9% of hacker crime.

    not john?
    Trouble Signing In?