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Customer Service FAQ

FTD.com is committed to customer satisfaction. To help further our customer service efforts, we've provided answers to many of your frequently asked questions.

If you don't see an answer to your question on the list below, please feel free to contact us 24 hours a day.
You can e-mail us.

Deliveries Changes / Cancels Policies
·  Check Order Status
·  Delivery Charges
·  Delivery Policy
·  What If Recipient Is
Unavailable?
·  Delivery Locations
·  Changes to Orders
·  Changes to Floral Products
·  Cancel
·  Satisfaction Guarantee
·  Substitution Policy
·  Delivery Policy
·  Cancellation/ Return
·  Security & Privacy
·  Discounts & Promotions
Account Services Ordering Other
·  Open a New Account
·  Forgot Your Password
·  Unsubscribe From E-mail
·  Reminder Service
·  Close My Account
·  How to Shop FTD.com
·  How to Place an order
·  Payment Options and Fees
·  Spas
·  Contact FTD.com
·  Deliveries with Alcohol